FAQs

Frequently Asked Questions (FAQs)

Welcome to the Trenva FAQ page! Here you’ll find answers to the most common questions. If you don’t see your question, please contact us at trenvashop@gmail.com.


1. How do I place an order?

Browse our store, add items to your cart, and proceed to checkout. You will receive an order confirmation email once your purchase is complete.


2. Do you offer free shipping?

Yes! All orders within the United States enjoy free standard shipping, typically delivered in 5–8 business days.


3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Enter this number on the carrier’s website (USPS, UPS, FedEx, or DHL) to see real-time updates.


4. What is your return policy?

  • Returns are accepted within 30 days of delivery.

  • Free return shipping is provided.

  • No restocking fees apply.

  • No items are final sale; all are eligible for return.
    See our [Return & Refund Policy] for more details.


5. When will I receive my refund?

Refunds are processed to your original payment method within 5–7 business days after we receive and inspect your returned item.


6. What if my order arrives damaged or incorrect?

Contact us immediately with your order number and a photo of the item:
📧 trenvashop@gmail.com
📞 +1 776-874-6553
We will resolve the issue promptly.


7. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment methods available at checkout.


8. Can I cancel or change my order?

Orders can be canceled or modified within 12 hours of purchase. Contact us immediately if you need to make changes.


9. Do you ship internationally?

Currently, we only ship within the United States. International shipping may be available in the future.


10. How can I contact Trenva?

You can reach us via email at trenvashop@gmail.com or by phone at +1 776-874-6553.